Wells Fargo Bank

Message: Lalin Peiris who works at this branch is amazing. He was extremely helpful to me and my family and friends (I've referred people to him multiple times). I needed to get weird collection of documents for some government applications and even though it wasn't possible to do at Wells Fargo (the request was unreasonable from the government). Lalin was very creative and helpful on finding an alternative solution that would satisfy my needs. It was a lot of work for him but it did work at the end. He was also helpful to my Ukrainian family who didn't speak good English. He helped them with many things. They were new to the country and many things were confusing but he was caring, patient and very helpful. One nice moment showing his care and attentiveness - my brother opened a checking account and there should have been a sign up bonus. Wells Fargo didn't issue it automatically for some reason. My brother was at the branch for other reasons and Lalin on his own remembered and asked him if he got the bonus - he didn't. Soon after the missing bonus has appeared - thank you Lalin for remembering and figuring it out. Nobody have asked me to write this review but Lalin has been so good to me and my family and I want to recognize it in a public message because he definitely deserves it.

Message: I see some have had cringeworthy experiences at this branch, but I haven't. My regular branch at Patterson/Starling had closed. Broke my heart. I needed to make an appt to clean out my safe dep box & find another branch. At my appointed time, I saw Crystal Tyson who was not a reg employee of that branch but was helping to transition customers to other branches. She was wonderful in attitude, efficiency & in every area of banking. She went above the call of duty to set me up with a branch close to me that had an available safe dep box, and believe me, today that isn't easy. I went immediately to that branch, Fargo/Parham, and Lalin Peiris did all he work for the box, and Rudy did some big teller work for me and was so personable that I felt right at home. Add to that, imagine my happy surprise to find out that Chrystal Tyson is the branch mgr. What started as a sad and stressful day ended up joyful and so pleased at my new branch. Everyone was friendly, warm, and quickly efficient in their jobs. They should all be publicly commended, and that's what I'm doing now. Thanks to all of you!

Message: I love Wells Fargo. They are friendly, professional and personable. We used to be with BB&T and it was always one problem after another. Since we've had Wells Fargo there have been the normal small situations occasionally and I've always been able to get prompt help from a relationship banker. And it has always been resolved smoothly. Before with BB&T it was like I always had to jump through 10 hurdles to solve the simplest of problems. I'm so glad to have a bank that works with my busy life instead of one that creates more work for me to do.